If you are looking to optimize application performance, it is necessary to know which application components need to be improved and measure user satisfaction. Essentially, all applications require continuous support and enhancement. It is also significant to evaluate the extent to which these components have to be improved. Numerous methods allow companies to do precisely that. One of the best techniques is an international standard APDEX – Application Performance Index. It was created by a group of software companies called APDEX Alliance in the early 2000s.
How Does APDEX Work?
To analyze application and how well it works, APDEX closely monitors its behavior. Specifically, it collects data on application operations, evaluating their priorities. Furthermore, APDEX identifies the duration of the operations, assessing the execution time of each essential process. Based on the analysis of the collected information and using a uniform scale of 0 to 1, APDEX generates application evaluation. To get a better idea of what the calculated score reflects, consider the following:
| 0.94-1.0 | application performance is excellent |
| 0.85-0.94 | application performance is good |
| 0.7-0.85 | application performance is fair |
| 0.5-0.7 | application performance is poor |
| 0.5 and below | application performance is unacceptable |
Application Performance and User Satisfaction Tracking
Application performance scoring is a direct reflection of user satisfaction. Using APDEX, your company can easily track how satisfied users are with the application or how the level of satisfaction changes over time. This tracking is especially significant if your business has a customer-centric approach with the goal of expanding your customer base. User satisfaction is based on three categories:
- Satisfied: A user is satisfied with the performance of the application.
- Tolerating: The application is slow, but the user tolerates how application works.
- Frustrated: The application is very slow. The user may stop using the application.
Expand Your Business With APDEX
In developing tech solutions for our clients, our software developers factor in the APDEX standard. We recognize that businesses of any scale and in any industry need to know how well their applications perform and how happy the users are with the particular software product. Knowing how application impacts user satisfaction can’t be neglected in the process of developing any category of apps. Our software development company encourages you to think of APDEX scores as an essential technique that can contribute to the expansion of your business. Companies thrive on understanding the types of experience users have with their mobile, web, or cloud applications. They also thrive if they consistently optimize the way these applications work.
